Privacy Policy

Introduction

velvet-portal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velvet-portal.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Submit a project request or consultation inquiry
• Contact us via email or other communication channels
• Subscribe to newsletters or updates
• Participate in surveys or feedback requests

This information may include:

• Name and contact information (email address, postal address)
• Project details and service preferences
• Communication records and correspondence
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visit

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and manage project consultations and proposals
• Communicate with you about our services, updates, and promotional offers
• Improve our website functionality and user experience
• Analyze website usage and trends
• Comply with legal obligations and resolve disputes
• Prevent fraudulent activity and ensure security

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process personal data based on:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests

Disclosure of Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., email hosting, analytics providers)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
• With Your Consent: When you have given us explicit permission to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Project inquiries and consultation records are typically retained for up to 7 years for business and legal purposes. Website analytics data is retained for up to 26 months.

Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing your personal data
• Objection: Object to our processing of your personal data
• Data Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw consent at any time where we relied on consent to process your data

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookies Policy.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

velvet-portal
42 Kensington Gardens Square
London, W2 4BH
United Kingdom
Email: [email protected]